Returns and warranty policy

Since doors are manufactured and assembled to the Customer’s individual order, ordered goods cannot be returned or exchanged, except where the goods were damaged in transit or a manufacturing defect is found.

Damage in transit

When you receive the goods, inspect the packaging and the goods themselves carefully before signing for them. If you notice that the goods or their packaging are damaged, inform the courier and the seller immediately and document the damage.

Warranty

Doors carry a 2-year warranty against manufacturing defects.

The warranty covers defects that arose during production and manufacturing faults. If you notice a possible manufacturing defect, you must inform the seller immediately, provide the order details and clear photos or video of the defect.

Once notified, we assess the defect and, if a manufacturing fault is confirmed, the goods are repaired, replaced or the matter is otherwise resolved in accordance with applicable law.

The warranty does not cover defects caused by improper installation, use, mechanical damage, improper care or other causes beyond the control of the manufacturer or seller.

Returns

Goods made to the Customer’s individual order are not accepted for return simply because the Customer has changed their mind, their needs have changed or the goods no longer suit.

By placing an order, the Customer confirms that they have read these returns and warranty terms.

How to report damage or a defect

Email info@windoor.lt or call +370 633 33347, quote your order number and attach photos of the damage or defect.